Five9 Call Center Software

Five9 call center software enables agents to be more effective when handling customer interactions - deliver a better service experience or sell more. Smart Dialers give agents more time with live prospects. Intelligent Omnichannel Routing connects customers to the right agent. On-Screen Customer Info puts information at the agent’s fingertips to personalize service. And everything is automatically logged to your CRM.

Five9 provides everything you need to run an effective inbound, outbound, or blended omnichannel contact center, including interactive voice response (IVR), real-time and historical dashboards and reporting, telephony, workforce management, quality monitoring, CRM integrations, and more.

Intelligent Omnichannel Routing

The Five9 Omnichannel ACD lets you intelligently route inbound customer contacts to the agent best suited for the job.

Auto Dialer Modes

Gain maximum control over your call center’s dialing rates with the choice of Predictive, Progressive, Power, Preview, and Manual dialing modes.

CRM Integration

Five9 provides out-of-the-box integration with leading CRMs, including Salesforce, ServiceNow, Microsoft Dynamics, Oracle, Zendesk, Microsoft Dynamics, and NetSuite.

Workforce Management (WFM)

Ensure the right staff is in place at the right time during the day to quickly and effectively handle your customers.